How to request deletion
- In the browser extension, open the popup, choose Account, scroll to the bottom, and tap Delete my account. In the mobile app, open Profile and tap Delete account. Review any warning about active retailer recovery conversations and confirm if you want to continue.
- If you cannot sign in or no longer have the app or extension, email privacy@abancart.com from the address on your account and ask us to delete it. Do not include your password or a sign-in token.
We verify email requests before acting and respond within 30 days. A deletion completed through the signed-in account flow takes effect when the request succeeds.
Data removed from your shopper account
Account deletion removes the shopper profile (including email, phone number, display name, password hash, consent choices, and personal cart-view token), login sessions, sign-in/verification/reset and deletion-confirmation tokens, saved carts and links, collections and folder labels, account-linked extension analytics, and token-rotation audit rows.
Records that may remain
Retailer recovery conversations and Shopify abandoned-checkout records are stored separately from the shopper account. If an active recovery conversation is linked to your phone number, the deletion flow warns you and asks for confirmation. Confirming deletion removes your shopper account records, but does not delete those separate retailer records. They may include your name, phone number or email address, cart items, checkout details, and conversation messages. The retailer can access only records for its own store. These records are kept while that retailer uses AbanCart and for 90 days afterward, then deleted. Aggregated analytics contain no personal data and may be kept indefinitely.
Website visit and contact-request records are also separate from the shopper account and are not deleted by this account flow. They may include a visitor ID, IP address, and contact details or messages. They are kept for 12 months and then deleted; to request earlier deletion, email privacy@abancart.com so we can verify your request.
Authentication-abuse records use pseudonymous email and IP fingerprints for login throttling. Attempts older than the 15-minute rate-limit window are pruned on a later login rate-limit check; cleanup is opportunistic, not a fixed 90-day purge, and account deletion does not remove these rows. Request telemetry is not keyed to your shopper account and is retained for 30 days; it includes a rotating IP fingerprint and limited request details. Deleted data is removed from backups within 30 days.
Need help?
Email privacy@abancart.com for deletion requests or questions about the information associated with your account.
See the Privacy Policy for more information.